FAQ

 

100% of net proceeds will go directly to funding Tobacco-Free Kids youth initiatives!

 

When will my items arrive?

Most items will ship following the close of the Pop-up Store on April 11. For some items, such as t-shirts, there may be an additional production delay of one to two weeks.


The website won’t allow me to move forward with my order, why is the proceed button not clickable?
Check if you have ticked the boxes where it says you agree with our term of services.


My address is not being recognized on your system, it says it is not existent, what should I do?
Please check if all the fields are filled out correctly, country, state, city & zipcode. If all is as it should be, please contact us via email for assistance.


Can I change my order? 
Yes, you can change your order until the last day of the store closing. You are allowed to add other items, change size & quantity.  Please email us with your order # and we will update it for you.


Why can't I login into my account? An error message appears.
Check if there’s a ‘logout’ button on the top right part of the page. If it has, please log out and try log in again. 


How do I return my items?
We only accept returns for items that we mis-ship. If that happens please email us. 


Who is running this site?
Crooked Monkey, a branded merch company, is running the store. We handle everything - design, production, fulfillment, shipping.


How much of my donation will go to Campaign for Tobacco Free-Kids?

100% of your donation to Campaign for Tobacco-Free Kids. Your donation through Crooked Monkey is not tax-deductible. To make a tax-deductible donation to the Campaign for Tobacco-Free Kids donate directly here.

 If you have any questions about your order

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